CGU & CGV

Conditions of Sales

These present conditions set out the terms and conditions of sales between, Virág Design whose office is located, 91 rue d’Endoume 13007 Marseille – France, registered with the Marseille Trade and Companies Registry under the number 790889596 herein after the

« seller » and any individual, hereinafter “customer”, who wishes to make a purchase from the website www.viraglife.com.

 

  1. PURPOSE AND CHANGE IN THE TERMS OF SALE

 

These Conditions govern the terms of sale between the seller and the customer for the placement of orders on Virág Design website, www.viraglife.com. The seller reserves the right to modify its General Terms and Conditions of Sale. Conditions shall be applicable from the date of their online publication and shall apply to orders placed from that date on.

 

The placement of the order from the website www.viraglife.com by the customer implies acceptance without limitation or reservation with regard to these Conditions.

 

 

 

 

  1. PRICE

Prices of services and product for sale on the website are in euro inclusive of all tax, (VAT and other applicable tax within the EU.only).

The seller can change the product price at any time, however the valid prices are those indicated on the website at the time the order and validated by the customer. 

Prices are exclusive of shipping and handling charges for the order.

Products remain under the property of Virág Design until fully paid and are delivered right after the payment.

 

  1. ORDER

 

The order is validated on the website only and only if the customer is clearly identified on the dedicated form.

 

The placement of the order validates the agreement by the customer to price and description of the available products and services for sale. The seller and the customer are bound by the contract when receiving the confirmation of the order from the seller.

 

Upon validation, the customer will receive within the hour an automatic e-mail confirming receipt of his order.

 

The customer can contact the seller at any time for information on her order:

– by phone:  +33 (0)6 68 11 77 58, monday to friday from 9am to 12pm and from 2pm to 7pm, Paris time (France)   

– by e-mail: helene@viraglife.com

– by post: Virág Design – 91 rue d’Endoume 13007 Marseille – France

 

  1. PAYMENT & SECURITY

 

4-1 Safe Online payment by Stripe

An encrypted SSL secure page of the website www.viraglife.com handles the payment on the site. Virág Design hence, has no access or knowledge to your banking information. Payment is totally secure.

 

4-2 Payment by check (Continental France only)

Should the cutomer not use credit cards, she can also pay by check. It however means sending the order, including the check, by post. The customer will write a check payable to « Virág Design ». The order will only be handled once the check is received. An additional deadline of 10 to 12 days, in the event of banking requirements to verify funding of the related bank account, may be required to validate and send the order.

 

4-3 Banking transfer

The order is secured during 15 days. The order will be canceled beyond that deadline in the event of non-payment. The order will be dealt with upon receipt of the customer transfer and authorization by the bank. The announced shipping time may vary according to the transfer lead-time. In the case of a bank transfer, any additional possible fees by the issuing bank will be bared by whom originated the transfer.

 

4-4 DOM-TOM and International

Several tariffs and shipping options are available for orders proceeding from DOM-TOM or abroad the EU, on Virág Design website shipping page on an indicative basis.

 

You can contact the seller directly for further details:

– by e-mail: helene@viraglife.com

– by phone: +33 (0)6 68 11 77 58

 

4-5 Ownership

The product remains the exclusive ownership of Virág Design until full payment to Virág Design is processed. Once the order is shipped, the product becomes the property and responsibility of the customer.

 

4-6 Non-payment

Virág Design reserves the right to suspend or refuse any order and delivery in the event of non-payment of any amount due whether partial or total, or of a previous order by the customer.

 

4-7 Fraud management

Virág Design proceeds to anti-fraud controls of all orders validated on its website. This monitoring aims at protecting Virág Design from acts of fraud. This process includes requesting necessary documentation to release the customer order, such as proof of address and debit card information in the name of the customer, etc… This request may be carried out by e-mail or phone.

 

  1. SHIPPING TERMS & DEADLINES

 

Virág Design commits to its shipping maximum deadlines indicated on the shipping for information only, and at the time of the order on the website. Parcels are shipped from Monday to Friday except on public French bank holidays.

Shipping deadline of off-the-shelf products displays as « Shipped today » or « Shipped tomorrow » accordingly to the hour of the day. Shipping deadlines of custom-made or not available from stock products, and that must be ordered to our supplier display as « Shipped on the mm/dd/yyyy ».

When ordering several products, the longest shipping deadline is the one to be taken in consideration. 

 

Damages and loss during transportation are not Virág Design responsibility. Insure your parcel and check the guarantees in case of loss of carriers Colissimo or Chronopost. Control your parcel and in case of loss or damage contact your carrier.

 

In case you are away when delivered, the parcel will remain available after the day of its delivery during 14 days at the customer usual post office and will be returned to Virág Design beyond that deadline. For a new delivery, new shipping costs will be applicable.

 

The customer can also pick up her order with no extra cost upon appointment at the Virág Design showroom Virág Design, 91, rue d’Endoume 13007 Marseille – France.

The customer will have to give notice when ordering to Virág Design and will be able to Contact the seller to schedule an appointment:

– by e-mail: helene@viraglife.com  

– by phone: +33 (0)6 68 11 77 58

 

 

  1. RIGHT OF WITHDRAWAL

 

The French Consumer Code article L221-18, that grants the right to withdraw from distance transaction, is not applicable to custom-made products. Virág Design cannot grant this right, since all products sold by Virág Design are unique and custom made.

 

  1. MANUFACTURER’S WARRANTY

 

Virág Design customized helmets may lose their manufacturer’s warranty due to the use of products (paint, varnish) on the helmets during the customization process, which may slightly alter the characteristics of the original varnish.

 

Should the customer identify a conformity defect in the product purchased on the Virág Design website within a month of purchase, Virág Design will replace the product with the same model and size of the selected brand, or with an equivalent model if not available in stock. The customization of the helmets being unique, the customization work will have to be renewed and paid for again by the customer at a preferential rate.

 

  1. PRIVACY

    With this privacy policy, we would like to inform the customer that Virág Design is in charge of personal data collection and processing.

    These personal data are subject to computorized processing and can be modified without prior notification to the customer in particular for the progress of the order.

 

The client can refer to the hereby General Terms of Use of the website www.viraglife.com, articles n° 5, 6, 7, 8 and 9 on data collection, processing, confidentiality, protection and cookies policy

 

  1. SAFEGUARD CLAUSE

 

In case any provision of these Conditions is considered or deemed at any time null and invalid under, any change of law, regulation or subsequent to a final court decision, they shall not affect the validity of the remaining general conditions of sale.

 

  1. DISPUTES

 

Virág Design is not liable to inconvenient and damages caused by the use of the internet such as a network disruption, viruses or external intrusions, or any event generally qualified as Act of God by tribunals.

 

For disputes or claims, the customer should first contact the seller to find an amicable solution prior to litigation. The court of Marseille is the competent court in case of litigation. The present Conditions and any matter related to their interpretation or execution shall be subject to the application of French law.

 

This website complies with French law, Virág Design is, by no mean liable to the customer’s local legislation, when accessing www.viraglife.com website from other countries.